One of the most common causes of streaming issues on Classix is a weak or intermittent internet connection.


If you experience:

  • Frequent buffering or loading

  • Errors like “Cannot connect to the internet”

  • A black screen

  • Trouble launching Classix or playing content


…it’s likely due to a slow or disrupted network.

Before You Begin


If you’ve already tested your internet and it meets our minimum speed requirements, the steps below will resolve most connectivity issues.


Still having problems after these steps?
We recommend contacting your Internet Service Provider (ISP) for help with your home network setup.

Step 1: Restart Your Home Network


  1. Turn off your streaming device (phone, TV, tablet, etc.).

  2. Unplug your modem and router from power for 30 seconds.

  3. Plug the modem back in and wait until all lights are stable.

  4. If you use a separate router, plug it in and wait for it to fully reboot.

  5. Turn your device back on and try streaming again.

Step 2: Try a Different Internet Connection


This helps identify if the problem is specific to your current network:

  • Connect to a different Wi-Fi network if available

  • Visit a friend’s or neighbor’s home and try streaming

  • Use your phone’s cellular data (as a test only, not a solution)


If Classix works on another network, there may be a configuration issue with your home network.

Step 3: Restore Default Network Settings


If you’ve changed any advanced network settings on your device or router:

  • Disable VPNs and proxy connections

  • Reset your device to use automatic DNS settings

  • Restore your router or streaming device to its default network configuration


Not sure how? Contact your device manufacturer or ISP for help resetting your network setup.

Step 4: Improve Your Wi-Fi Signal


If you’re streaming over Wi-Fi, try these tips to improve connection strength:

  • Place your router in a central location in your home

  • Avoid obstructions — routers work best in open spaces

  • Keep the router away from devices like microwaves or cordless phones that may interfere

  • Elevate your router (e.g., on a shelf) instead of placing it on the floor or behind furniture

What Should I Do Next?


If you’ve completed all the steps above and Classix still won’t connect reliably:

  • Contact your Internet Service Provider (ISP) to check if your router is properly configured

  • Let them know you’re having trouble streaming from your current setup

  • You can also reach out to us at support@classixapp.com and we’ll do our best to help!