If you’re having trouble using Classix, the issue could be related to your internet connection, device, or the Classix app itself. Let’s walk through a few ways to get you back to watching.
Step 1: Check for an Error Code or Message
If you see an error message or code on the screen:
Make a note of the exact message or code.
Enter it into the search bar at the top of this Help Center.
You’ll find steps tailored to that specific issue.
Step 2: No Error Message?
If there’s no error code or message, try searching for the issue you’re experiencing. Some common examples:
The screen is black or stuck
The video won’t load
The app crashes or freezes
You can’t sign in
Use keywords like “black screen,” “can’t play video,” or “app crashing” in the Help Center search bar.
Need a Quick Fix?
Here are a few general things you can try right now:
Restart the app
Restart your device
Check your internet connection
Test your speed at speedtest.net
Make sure you’re using the latest version of Classix from the App Store or Google Play
Try another device or browser to see if the issue is device-specific
Still Need Help?
If none of the above works, we’re here for you.
Send us a message at support@classixapp.com with a brief description of the problem and what device you’re using — and we’ll get back to you as quickly as possible.